They also did not provide VIP Birthday Club Membership for Birthday Child Enjoy one featured attraction each month They did not provide me with an assistant for the duration of the party as initially agreed. I declined that due to their tone and approach and decided to pay the full amount. Management very rudely offered me a 50% discount on food.
Sweet dish and drink also did not come on time. Food came 40+ minutes late and the kids did not eat anything. I organized my daughter's birthday party there. They are not interested in understanding or solving customer issues or providing them the committed services. Management is aggressive, unprofessional, rude, and has low moral values. How can you charge money and do not provide service? Very unprofessional and unethical approach. Both the David's do not understand the customer service or customer management. Based on my understanding of the discussion, your team did not share the correct information in the report. Only go if your kids have their license or if you are only going for the games and the food.I provided the information to Kayla and I waiting to hear what action she has taken or recommended based on my feedback. So just to sum everything up for you and your kids don't even bother wasting your money or time just to go karting in a tiny circle. Some have no patience with you when your track time is running late and later have a serious attitude with you. Also some employees are nice and respectful to you while the others are just the opposite. If your kid is 15yrs of age do you really think that they would just love or die to drive around in a single circle that is not even that big. When you walk in you will think that it is a big track but really you are only looking at the one that is for people who have their drivers license. If you only plan on going karting then you are wasting your money and time because all you are doing is driving around a circle that is not even that big of one.
If you are planning to take your kids then don't bother going karting unless you want to waste your money, but something they will enjoy are the games, the sky trail, and gong on the zip line. If you have your driver's then have a great time there with friends and family who are your age. Andretti Fun? Amazing? Enjoyable? Even though it has a lot of fun arcade games and prizes you can win, but when it comes to indoor karting not so much.
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